Refund & Money-Back Guarantee Policy

Effective date: October 11, 2025

Applies to: UHF IPTV (“we”, “us”, “our”), website uhfiptv.com, and all related digital subscriptions, access codes, and services.

1) Summary

• 7-Day Money-Back Guarantee: Refunds within 7 days only if the service is not working after full troubleshooting with our support team.
• No “change-of-mind” refunds: If you refuse to test or simply don’t want the service, no refund.
• Evidence required: We may request screenshots, short recordings, error text, timestamps.
• Refund method: Original payment method; timeline depends on bank/processor.
• Exclusions: User internet/VPN/router issues, unsupported devices, content changes, regional blocks, Terms violations.

2) What Our 7-Day Guarantee Covers

1. Time window: Request within 7 calendar days of purchase/activation.
2. Non-functionality: Core service not working on supported devices.
3. Support cooperation: You complete all troubleshooting steps we provide.
4. No success after troubleshooting: Still not working after alternatives tested.
5. Proof: You provide requested evidence so we can validate the issue.

3) What Is Not Covered (No Refund)

• Change of mind or refusal to troubleshoot.
• User-side issues: weak internet, router/VPN blocks, unsupported/modified devices.
• Content availability changes, blackouts, maintenance.
• Regional restrictions, ISP interference, or government/third-party blocks.
• Account misuse or Terms violations.
• Requests after 7 days; incorrect plan choice; reseller purchases; promos/freebies.
• Chargebacks filed before contacting us in good faith.

4) How to Request a Refund

1. Contact Support within 7 days: Email support@uhfiptv.com with subject “Refund Request – Order #xxxxx” and include name, order ID, email, device/app, ISP, country/city, description + screenshots/video.
2. Complete Troubleshooting: Follow each step we provide and report results.
3. Re-test: Try any alternate profile/route/app we supply.
4. Final Review: If still not working, we approve and confirm your refund.

5) Refund Method & Timeline

Refunds go to the original payment method. We process within 3–5 business days after approval; your bank/processor may need 5–10 additional business days. Currency conversion fees are not controlled by us and are non-refundable.

6) Trials, Partial Periods, and Renewals

• Trials/test access are not refundable.
• No pro-rated refunds outside the 7-day window.
• Cancel auto-renew before the renewal date to avoid future charges.

7) Device & Network Requirements

• Stable broadband (≥25 Mbps for HD/4K recommended).
• Supported device and up-to-date app/OS.
• No restrictive router/firewall/VPN settings that block service.
• Willingness to test one alternative app and one alternative configuration if requested.

8) Abuse & Fair Use

We may refuse refunds and/or terminate access for excessive sharing/resale, fraud, bad-faith disputes, or attempts to bypass plan limits.

9) Example Scenarios

• Approved: You purchased 2 days ago, followed all steps, still not working—refund granted.
• Denied: Change of mind or refusal to test—no refund.
• Denied: ISP congestion/packet loss, unsupported device, or modified OS—no refund.

10) How to Cancel (Without Refund)

Contact support@uhfiptv.com to stop future renewals. Your access remains until the end of your paid period. Cancellation does not trigger a refund.

11) Changes to This Policy

We may update this policy at any time. The latest version appears on this page with the effective date above.

12) Contact

UHF IPTV – Refunds
Email: support@uhfiptv.com
Website: uhfiptv.com